Create your free Emergency Health Profile to send life-saving information to 911 and first responders in an emergency.
911 relies on your ability to clearly articulate critical information such as pre-existing health information in an emergency. Together with public safety and organizations certified as RapidSOS Ready, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from connected devices or profiles to 911 and first responders in an emergency.
Now individuals can be RapidSOS Ready by creating an Emergency Health Profile, providing first responders with the critical information they need to care for you in a medical emergency. During these uncertain times, taking this important step can help provide the peace of mind of knowing that in an emergency you and your loved ones have the most effective response possible. Learn more about RapidSOS here.
1. Sign up and create a free Emergency Health Profile
2. In the event of an emergency, call 911
3. Your Emergency Health Profile is automatically sent to 911 through RapidSOS*
“Information is power! Getting data to 911, such as name and health profile information, is more important than ever because of COVID-19. Our telecommunicators must make informed decisions every minute of every day to protect our callers and first responders. Additional data can help them save lives as they deal with these unprecedented challenges.”
- Christy Williams, Director of 911, North Central Texas Emergency Communications District
A: This service is provided at no cost by the Emergency Health Profile Association.
A: In response to COVID-19, the Emergency Health Profile Association was created by RapidSOS, Inc. as a separate legal entity to house and maintain the emergency health profiles free of charge. The Emergency Health Profile Association is a Delaware LLC.
A: The nation’s 911 infrastructure was built in the 1960s for landline phones, requiring individuals to verbally speak critical data to responders in an emergency.
To address this challenge, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, RapidSOS provides intelligent data that supports over 4,700 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.
Partnering with innovative companies and organizations certified as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location and real-time health information. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.
A: Yes. To verify your phone number for security and privacy purposes, you must sign up with a mobile phone that can receive SMS messages. In order for your profile to be sent to the public safety personnel your call to 911 must come from the number registered to your account. To learn more about the requirements to create an Emergency Health Profile view our Terms of Service.
A: Information is securely stored in your Emergency Health Profile. When you call 911 from the phone number associated with your profile, software at the 911 center queries the RapidSOS emergency response data platform and displays your information to the 911 dispatcher.
A: Information from your Emergency Health Profile is automatically shared with the local 911 center managing your emergency if they are using RapidSOS’s free public safety software and have enabled this information. Please note that it may take a few weeks from the time you initially enter your information for it to become available to public safety agencies. RapidSOS works with over 4,700 Emergency Communications Centers in the United States. Despite this, there are many circumstances where your profile information may not be transmitted to an agency. To find out if your local 911 agency is using RapidSOS and receiving this information, please contact them by calling their administrative (non-emergency) line.
A: To ensure the right information is being sent to 911, we recommend updating your profile after any major health/life changes and in general once every six months.
A: You can update your information at any time by going to www.emergencyprofile.org, signing in using your email address and password, and clicking the “Edit My Info” button. You can also delete your information by scrolling down on this page and clicking on the “delete my profile and account” button.
A: Email addresses and phone numbers cannot be updated within an Emergency Health Profile. Please delete your account and sign up with your updated information. To delete your account, sign in, scroll down to the bottom of the “Edit My Info” page, and click “Delete My Profile”.
A: Please email email@example.com and we will assist you with phone number verification and new account creation. It is possible that a profile was created by a prior user of your current phone number.
A: We will securely retain your information and share it with 911 in the event of an emergency until you instruct us to delete your information or the Emergency Health Profile Association shuts down the Emergency Health Profile database. In the event that the Emergency Health Profile Association shuts down the Emergency Health Profile database your information will be deleted and we will notify you via email.
A: We ask that 911 dispatchers confirm who is calling and whether the data provided to them is accurate. If you are calling on behalf of someone else it is important that you provide all pertinent information about the person you are calling about and inform the dispatcher they can disregard the information provided by this database.
A: Only individuals over the age of sixteen (16) may sign-up for an Emergency Health Profile through the Emergency Health Profile Association. Legal guardians may sign up individuals under the age of sixteen (16).
A: If you are having issues with that process please feel free to reach out to firstname.lastname@example.org. We will aim to address support requests within 2-4 business days subject to volume.